Terms and Conditions

The membership plan and the associated upfront payment or monthly subscription fees, initial minimum term you have chosen are set out on the application form (the initial minimum term is the first period of membership).

Our memberships are monthly memberships and are available for an initial minimum term of 6 months. 

At joining, Members can select a subscription plan that includes an early termination option after 1 month. This option is available at a small premium and is reflected in the price of the subscription plan.

Memberships can be paid either upfront by lump sum or by monthly Direct Debit payment. If you choose to pay your membership monthly by Direct Debit there will be no additional charge.

Members who take the 6 month or 12 month upfront payment plan will be entitled to a discounted upfront fee. (The club reserves the right to change this promotional plan). Any changes will be communicated via email to any affected members.

If you are paying monthly and you fall behind with your membership fees and this is not caused by a bank error, we may charge reasonable administration fees or suspend or cancel your membership; and we may pass your details to a credit management agency to recover any outstanding payments on our behalf. Administration fees will be added to accounts passed to cover all collection administration. 

If you are paying monthly your membership subscription will be collected from your associated payment details provided. Failure to pay your subscription through your initial associated payment option, your credit/debit card used on sign up will be used to collect your outstanding arrears. This will be collected inline with the preselected membership subscription price.

We may decide to increase our membership fees, but your fees will not increase in your initial minimum term of membership. We will give you one month’s notice of any fee change. If you pay your membership fees upfront as a lump sum payment, we will only review your membership fees when your membership is due for renewal.

You can cancel your membership within 10 days of joining, provided that you have not used the club on more than one occasion; simply confirm your membership details in person at the club. This can only be done in the club and not via any other communication methods.

If you pay your membership fees upfront in one single lump sum, your membership will automatically end once you have completed this term, unless you choose to renew your membership. Any upfront membership payments cannot be refunded. 

If you pay your membership fees monthly by Direct Debit you can cease your membership at, or to coincide with, the end of your initial minimum term. The club must be notified at least one month in advance of your initial term end date. Direct Debit memberships will continue on a rolling basis after your initial term and do not automatically stop at the end of your initial term. 

If you wish to change plan or do not wish to renew, please give us one full calendar months’ notice. This can only take place at the end of your initial membership term.

If you renew your annual membership for a further period using the monthly payment plan, you can end your membership prior to the annual expiry date by giving us one full calendar months’ notice, the shorter notice period being a no cost loyalty reward upon renewal. You must pay your full membership rate during your months’ notice. Example: You give notice to end your membership contract on any day after the 1st of April, but your full calendar months’ notice will not start until 1 May and you will leave on 31 May (your final payment will be for the month of May).

You can ask to cancel your membership and give us notice by providing your membership details: in person at the club, by emailing info@reformgym.co.uk, or by completing the ‘contact us’ form on our Facebook or Instagram Sites. We will send or give you confirmation once we have processed your cancellation. This could be by email, letter or a receipt from the club, depending on how you tell us you want to cancel your membership. Please tell us if you do not receive this. We are entitled to keep any membership subscription fees we receive if you have not cancelled membership subscription with us and you have not given us valid notice to cancel your membership. All membership cancellations are subject to a Full Calendar Month's notice form the date of notification and will result in the collection of one final Direct Debit payment. Please note that cancelling your Direct Debit does not constitute a membership cancellation and may result in your account being passed to our third party agency for collection of your final account balance. Passed accounts will be subject to an administration fee to cover costs incurred to us. 

Early membership cancellations can take place on the following grounds:

1. Medical Cancellations can be processed with immediate effect on production of a Doctor/Medical Letter, this must be sent to management to process on the system for you. Management reserve the right to refuse cancellation based on invalid information being sent through. 

2. Relocation Cancellations can be processed with proof of new address, this must be different from what is on the system and more than normal commutable distance from the club. Management reserve the right to refuse cancellation based on invalid information being sent through. 

3. Redundancy from Employment cancellations can be processed with proof of redundancy. This must include your name and address as well as your employers name and contact details. Management reserve the right to refuse cancellation based on invalid information being sent through. 

4. Early Cancellations can be processed in the event that you cannot continue your normal membership. This will be subject to a Cancellation Fee of £50. This will cover admin charges and cancellation fees incurred by us on processing your cancellation within contract. 

Management reserve the right to refuse admission to anyone. Management may also suspend or cancel any membership if in their absolute discretion such action is in the best interests of the club.

There may be occasions where we have to close all, or part of, the gym where you train. In such circumstances, you will not be entitled to any partial or full refund. We will endeavour to advise you in advance where possible, unless the issue is urgent or an emergency. Where possible we will try to ensure that any such closures are in off peak hours and are kept to a minimum.

We will not be liable for or responsible for any failure to perform any of our obligations under this agreement which are caused by any event that is outside our reasonable control.

Our staff, agents and subcontractors are not medically qualified so if you have any doubts about your fitness or capability to exercise, we strongly recommend that you get advice from a doctor first. For safety reasons, you are responsible for correctly using all club facilities and reading club signs. We strongly advise that all members complete an induction to the gym and you should ask for one if we do not offer you one. If you are not sure how to use any equipment, always ask a member of staff.

Personal Trainers (PT's) at our club are self-employed and any service they provide or any other third party provides is a contract between them and you. We will not be liable for, or responsible for any monies paid to a PT or other third party. PT and other third party services are arranged directly with the trainer or third party and not with ourselves.

We will not be liable to you for any loss, damage or theft of any property you bring onto our premises which happens while the property is not locked away in a locker.

If you need to take a temporary break for any reason you can freeze your membership for a period of up to 6 months free of charge. ‘Freezes’ begin on the 1st of each month and you need to request the freeze at least ten working days before the month you wish the freeze to commence. If you freeze your membership within your initial minimum term, these ‘frozen months’ do not count towards your initial minimum term. We may decide to increase the fee for freezing your membership, but we will not do this while you are on a freeze.